**100% Satisfaction Guarantee**

You can get a refund or credit for qualifying order issues if you:

1. Place an order where this guarantee is mentioned at checkout.

2. Report the issue within 24 hours of delivery.

**Eligible Issues:**

- **Missing Item:** An item you paid for is missing.

- **Damaged Item:** An item arrived broken or unusable.

- **Poor Quality Replacement:** An unapproved replacement was delivered.

Partial refunds or credits may apply for partially affected items. This offer is non-transferable.

You can also receive refunds or credits for late arrivals or unprofessional service.

Exotic Fruits USA has the right to decide on eligibility, refund amounts, and whether evidence is needed.

Refunds only apply to orders paid through the platform. No refunds for coupon purchases. Credits may expire and can be denied if fraud is suspected.

**Return Policy**

We don’t accept returns, but we offer refunds for:

- **Damaged Fruits:** We’ll resolve the issue.

- **Late Delivery:** If your produce spoils.

- **Missing Items:** Report it promptly.

Contact us within 24 hours at [email protected] with a photo for potential resolutions.

**Arrive Fresh Guarantee**

If your fruit arrives damaged, contact us, and we’ll help.

**Freshness Guarantee**

If your fruit doesn't meet quality expectations, reach out to us.

**Order Cancellations**

Cancel up to 2 days before shipping. Update your address at least 2 days in advance.

**Not Covered:**

- Incorrect address or delivery refusal—no refunds.

- Late retrieval—no refunds for spoiled produce.

For help, contact us at [email protected] or (702)-829-6335. Our Customer Experience team is ready to assist!