Risk-Free 100% Satisfaction Guarantee

At Exotic Fruits USA, we stand behind the quality of our fresh fruits. Because fruits are natural products, occasional issues may occur due to weather conditions or carrier handling (FedEx, UPS, USPS).

Return & Refund Process

If you experience a problem with your order:

Call us first within 2 hours of delivery.

Send clear photos of the product and packaging as requested.

After approval, return the product following our instructions.

Once we receive the returned product, we will process your refund.

Important: Refunds cannot be issued unless the product is returned to us.

Shipping-Related Issues

Damage caused during shipping or by natural conditions must be reported immediately with photos. We will work with you to resolve the issue fairly.

Chargebacks & Payment Disputes (Important Notice)

Customers are encouraged to contact us directly before filing a chargeback with their bank or credit card company.

Filing a chargeback for an order that was properly delivered and resolved through our return process may be considered a misuse of the payment system and can result in:

Loss of refund eligibility

Account restrictions by payment providers

Additional investigation by banks

We are always happy to resolve issues directly and professionally.

Legal Notice

By purchasing from ExoticFruitsUSA.com, you agree to our Terms of Use, which include a mandatory arbitration clause. Any disputes will be resolved through individual arbitration, not in court or as part of a class action.

Customer Care & Returns- (702) 534-6266